Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Recruit Hero helps talents to connect with best companies and jobs in Malaysia. We're currently looking for Client Relations for a company hiring in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. You'll get to know more details about the job & company if shortlisted.
Client Relations Job Descriptions
We are Malaysia’s leading Credit Reporting Agency (CRA) and we are aggressively expanding our business, and looking for dynamic, driven and motivated individuals to join our team. Our Direct-To-Consumer segment (D2C) is one of our fastest growing product areas in the market, with an abundance of expansion plans and innovative ideas on hand.
• Develop long term mutually beneficial relationship with all the customers.
• Monitor customers’ usage and provide timely accurate information of the progress of the accounts.
• Grow the accounts, identify potential customers’ needs and increase the existing revenue by the customers.
• After-sales support through client servicing and training, complaints and problem solving.
• Conduct training to clients, including on-site training and in-house training.
• Works closely with clients to ensure their satisfaction, making sure client’s needs are being met in a timely and satisfactory manner.
• Analyse client concerns, timely follow up with the customer issues, and escalate issues to appropriate teams and handling service problems to the satisfaction of the client.
• Help to manage team projects, review company protocols, and assist company in client acquisition.
• Ensure end-to-end management of the client lifecycle from on-boarding to client relationship
management to retention and damage control
Client Relations Skills
Client Relations Salary
Average salary for Client Relations ranges from RM 1,820 to RM 3,380 per month
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