Customer Sales Support

·         Open and maintain customer accounts by recording account information

·         Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

·         Maintain financial accounts by processing customer adjustments

·         Contribute to team effort by accomplishing related results as needed

·         Manage large amounts of incoming calls

·         Follow-up on sales leads

·         Identify and assess customers' needs to achieve satisfaction

·         Build sustainable relationships of trust through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Meet personal/team sales targets and call handling quotas

·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

·         Keep records of customer interactions, process customer accounts and file documents

·         Follow communication procedures, guidelines and policies

·         Go the extra mile to engage customers

·         Resolve customer complaints via phone, email, mail or social media

·         Use telephones to reach out to customers and verify account information