Customer Service Representative
Cyberjaya, Selangor, Malaysia
Recruit Hero helps talents to connect with best companies and jobs in Malaysia. We're currently looking for Customer Service Representative for a company hiring in Cyberjaya, Selangor, Malaysia. You'll get to know more details about the job & company if shortlisted.
Customer Service Representative Job Descriptions
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
information and analyzing customer needs
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming Calls / Chats
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies
Customer Service Representative Skills
Customer Service Representative Salary
Average salary for Customer Service Representative ranges from RM 1,540 to RM 2,860 per month
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