Customer Service Representative

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Recruit Hero helps talents to connect with best companies and jobs in Malaysia. We're currently looking for Customer Service Representative for a company hiring in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. You'll get to know more details about the job & company if shortlisted.

Customer Service Representative Job Descriptions

  • To assist the candidate with all aspects of the testing process from registration to test delivery.To interface between candidates, clients and test sites in a professional and efficient manner.
  • Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
  • Achieve and maintain all key quality and productivity metrics
  • Escalate unresolved candidate grievances to designated departments for further investigation.
  • To respond to incoming chats within a specified timeframe according to company guidelines.
  • To respond to incoming emails within a specified timeframe according to company guidelines.
  • To respond to incoming calls within a specified timeframe according to company guidelines.
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines.
  • To attend required training to continually learn knowledge of practices, procedures, policies and clients.
  • To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader.
  • To meet agreed objectives enabling the corporate objectives to be achieved.
  • Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team. 

Customer Service Representative Skills

Handle calls and emails, Fluent in English & Malay, SPM and above, Willing to work in US time, Live Chat, Customer Service

Customer Service Representative Salary

Average salary for Customer Service Representative ranges from RM 2,240 to RM 4,160 per month

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