Customer Service Representative (Lazada)

Cyberjaya, Selangor, Malaysia

Recruit Hero helps talents to connect with best companies and jobs in Malaysia. We're currently looking for Customer Service Representative (Lazada) for a company hiring in Cyberjaya, Selangor, Malaysia. You'll get to know more details about the job & company if shortlisted.

Customer Service Representative (Lazada) Job Descriptions

Shifts:  Rotational Shift

  9 am to 6 PM

  12 PM to 9 PM

    

Position Summary:

·         A Customer Service Associate’s role is to handle all incoming inquiries on Lazada products, technologies, programs, policies and services. They are able to handle inquiries via all media channels both inbound, chat and email tickets.

·         Duties and Responsibilities:

·         Open and maintain customer accounts by recording account information

·         Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

·         information and analyzing customer needs

·         Contribute to team effort by accomplishing related results as needed

·         Manage large amounts of incoming Calls / Chats

·         Identify and assess customers’ needs to achieve satisfaction

·         Build sustainable relationships of trust through open and interactive communication

·         Provide accurate, valid and complete information by using the right methods/tools

·         Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

·         Follow communication procedures, guidelines and policies

·         Go the extra mile to engage customers

·         Resolve customer complaints via phone, email, mail or social media

·         Greet customers warmly and ascertain problem or reason for calling

·         Act as the company gatekeeper

·         Suggest solutions when a product malfunction

·         Attempt to persuade customer to reconsider cancellation

·         Inform customer of deals and promotions

·         Sell products and services

·         Work with customer service manager to ensure proper customer service is being delivered

·         Close out or open call records

·         Compile reports on overall customer satisfaction

·         Read from scripts

·         Handle changes in policies or renewals

·         Resolve customer complaints via phone, email, mail or social media

 

Customer Service Representative (Lazada) Skills

Customer Service Representative (Lazada) Salary

Average salary for Customer Service Representative (Lazada) ranges from RM 1,610 to RM 2,990 per month

Kaodim
Maxis
SEEK
iMoney Group
iFast Financial
Piktochart
How It Works

Stop Searching

Stop the endless job searching & apply. Instead, get interview invitations from companies who are interested in you.

Job Matching

Based on your profile, we match you with relevant jobs. Your contact information are hidden until you accept their interview invitations. 

Always Free

On Recruit Hero, everything is free for our talents. We charge the companies when they found talents they like.

Online Job Matching

Intelligent Job Matching

Recruit Hero's intelligent job matching enables everyone to land better jobs without having to waste time searching & applying for jobs.

We match you with relevant jobs while protecting your privacy. It's a better way for everyone to land jobs easily!

Highlight Your Soft Skills

Our quick registration process enables you to stand out from the crowd by highlighting critical soft skills in your profile.

 

92% hiring managers agree soft skills are as important as technical skills!

Recruit Hero Talent Soft Skills
personal-info.png

Your Privacy Is Our Priority

We only match you to relevant jobs & companies, preventing irrelevant companies to search and view your personal information.

We never reveal your contact information including email address, phone number & address to anyone, unless with your permission, usually when you agree to attend an interview with the company.

Registration Is Easy!

You can quickly complete the registration through your mobile phone or computer, even you don't have your resume ready now.

You may upload your resume and complete other details later at your convenience. 

"Recruit Hero saves my time! I no longer have to actively search for jobs"
- Lionel Yong, Full Stack Developer

Your Dream Job Is Waiting

Get interview invitations from leading companies in Malaysia