Level 1 Network Support
Recruit Hero helps talents to connect with best companies and jobs in Malaysia. We're currently looking for Level 1 Network Support for a company hiring in Mont Kiara. You'll get to know more details about the job & company if shortlisted.
Level 1 Network Support Job Descriptions
- The Level-1 I Support team is responsible for providing first line support to company’s clients. The team is the initial point of contact for all incidents and requests that come through via chat, email or phone.
- We are looking for Level-1 IT Support (Mandarin Speaker), which will be part of the Level-1 team in Malaysia.The team member will be responsible for assisting clients, providing support and basic troubleshooting based on the information available on our Help Centre.
- Handle incoming client requests via chat, email and phone for company products and applications
- Create a positive customer support experience, by handling requests in a timely manner while maintaining a professional attitude
- Resolve or escalate any issues reported by clients, highlighted by monitoring system alerts or discovered during checks, in a quick and efficient manner
- Follow the processes and procedures of the Level-1 department
- Maintain a solid understanding of company’s offering and forthcoming releases
- Fluent in English and Mandarin is a must
- Fresh graduates are encouraged to apply
- Ability to communicate efficiently with clients, maintaining a positive and professional attitude
- Excellent listening skills
- Excellent problem solving skills
- Ability to grasp technical and financial concepts quickly, based on the available training material
- Able to work under pressure and handle emergency situations effectively
- Flexibility to work on a rotating shift schedule
- Analytical thinking and attention to deal
- Results driven and self-motivated
Level 1 Network Support Skills
Level 1 Network Support Salary
Average salary for Level 1 Network Support ranges from RM 3,150 to RM 5,850 per month
How It Works
Stop the endless job searching & apply. Instead, get interview invitations from companies who are interested in you.
Based on your profile, we match you with relevant jobs. Your contact information are hidden until you accept their interview invitations.
On Recruit Hero, everything is free for our talents. We charge the companies when they found talents they like.
Intelligent Job Matching
Recruit Hero's intelligent job matching enables everyone to land better jobs without having to waste time searching & applying for jobs.
We match you with relevant jobs while protecting your privacy. It's a better way for everyone to land jobs easily!
Highlight Your Soft Skills
Our quick registration process enables you to stand out from the crowd by highlighting critical soft skills in your profile.
92% hiring managers agree soft skills are as important as technical skills!
Your Privacy Is Our Priority
We only match you to relevant jobs & companies, preventing irrelevant companies to search and view your personal information.
We never reveal your contact information including email address, phone number & address to anyone, unless with your permission, usually when you agree to attend an interview with the company.
Registration Is Easy!
You can quickly complete the registration through your mobile phone or computer, even you don't have your resume ready now.
You may upload your resume and complete other details later at your convenience.